EvalExpert

Eddie

Answers to commonly asked questions about EvalExpert

Troubleshooting & FAQ

My Account Is Displaying An 'Expired' Message.

Account Expired Message

Error with generating a new PPSR; device prompting for payment for a PPSR.

PPSR Feature Not Active / Not on PPSR Account

General

How to troubleshoot a 'Login Failed' error message

'Login Failed' Error

The first steps for troubleshooting basic issues within the EvalExpert App on Apple iPhone OS

Basic Troubleshooting (Apple iPhone iOS)

The first steps for troubleshooting basic issues within the EvalExpert App on Android OS

Basic Troubleshooting (Android OS)

How to Manually Add a Users Share ID to your Contacts List in the EvalExpert App and How to Find an EvalExpert User ID

Manually Adding a Contact to your Share List

Camera Function Doesn't Work (Cannot Load Photos From Camera Roll, Scan Registration or VIN) in Apple iOS or Android

Camera / Photos Not Working in App

Camera displays the image, makes a camera click sound however the photos do not save to the evaluation

Camera Not Taking Pictures (Android)

Not Receiving Notifications For New Evaluations or Pricing Updates

No Notifications

Cannot Enter Registration Number, Only VIN Entry Option Is Available.

Cannot Enter Registration in App

Contacts Won't Display In The App "Share with EvalEpert User" Option

Contacts Not Displaying in App

Mobile App

The first steps for troubleshooting basic issues within the EvalExpert Web Dashboard

Basic Troubleshooting (Web)

EvalExpert Web Dashboard

EvalExpert on Apple App Store

EvalExpert on Google Play Store

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