If you have the below error message, it could be a connection issue - meaning your device is not connecting to the internet to authenticate your credentials; or, it could be the incorrect credentials. 

Check your credentials are typed correctly; ensuring the email address is not misspelled and the password is correct, remembering password is case sensitive.

Try resetting your password - click here to see the 'How To' article for resetting your password.

If resetting the password doesn't solve the issue, it's likely a connection issue.

First step to checking your connection, tun off WiFi and ensure you are connected to a 4G network. 

If turning off WiFi doesn't solve the issue, its likely a permissions setting in your device that needs updating.
​ 

To do this on iPhone: Go to Settings > EvalExpert and allow 'Mobile Data' access by changing the contacts toggle so that the switch is green.

To do this on Android: Go to Settings > Apps (or Application Manager) > Permissions.

Then select the EvalExpert App and allow 'Data' access for the EvalExpert app.

NOTE: To get the most out of EvalExpert, we recommend allowing full permissions for the app - this ensures all features available in the app function correctly.
​

If the above process is not successful - get in touch with the EvalExpert team via the chat function in your App or Web Dashboard.  You will need to log out and log back into the EvalExpert App to update the settings on your device.
​