Web Dashboard Issues
If you have an issue loading the Web Dashboard properly (loading icon spinning, content not loading properly or 'Login Failed' error) clearing the cache will usually rectify the issue. If you continue to have issues, continue the the following general troubleshooting steps.
1. Clearing the Cache in Chrome
if the credentials you are entering are correct, clearing the cache and cookies in Google Chrome will rectify this.
On your computer, open Chrome.
At the top right, click Menu (3 dots).
Click More tools > Clear browsing data.
At the top, choose a time range. (delete everything, select 'All time')
Next to "Cookies and other site data" and "Cached images and files," check the boxes.
Click Clear data.
Close Chrome and re-open
Important Note - after you clear cache and cookies:
Some settings on sites get deleted. For example, if you were signed in, you’ll need to sign in again.
If you turn sync on in Chrome, you’ll stay signed into the Google Account you’re syncing to in order to delete your data across all your devices.
Some sites can seem slower because content, like images, needs to load again.
2. Update Google Chrome
Normally updates happen in the background when you close and reopen your computer's browser. But if you haven't closed your browser in a while, you might see a pending update:
On your computer, open Chrome.
At the top right, look at More .
If an update is pending, the icon will be colored:Green: An update's been available for 2 days.Orange: An update's been available for 4 days.Red: An update's been available for 7 days.
To update Google Chrome:
On your computer, open Chrome.
At the top right, click More .
Click Update Google Chrome. If you don't see this button, you're on the latest version.
Click Relaunch.
The browser saves your opened tabs and windows and reopens them automatically when it restarts. If you'd prefer not to restart right away, click Not now. The next time you restart your browser, the update will be applied.
3. Check your internet connection
Make sure your computer's connected to Wi-Fi or a wired network.
Try reloading / refreshing the open tab with the error.
4. Restart your computer
Programs or apps sometimes stop a page from loading.
Restart your computer.
Try loading the page again